Updated 4th June 2020

Andrew Howe, CEO Update 4th June 2020

Updated 29th May 2020

Andrew Howe, CEO Update 29th May 2020

Updated 11th May 2020

A message for our Exclusively Owners regarding the current COVID-19 situation impacting our Parks

A message for all Owners

Following the Government’s announcement on the 10th May about the ongoing national emergency and social distancing restrictions, we are really sorry, but our parks will remain closed at this time. We are continually monitoring the situation and should this change then we will update you as soon as we can.

We know how much you will be missing using your holiday home and we miss you just as much, but it’s so important that we continue to follow government advice which in England is, stay alert, control the virus and save lives and in Scotland is Stay Home, Save Lives and Protect the NHS.. We will still be here to give you a very warm welcome back just as soon as it’s safe to do so.

As frustrating as it is for all of us, unfortunately our owners are still not able to stay on or visit the park during the closure and we would respectfully ask that you continue to follow the Government advice and do not travel to visit the park.

For those holiday home owners that privately let their holiday homes, you will need to advise anyone who has a booking prior to 1st July that the park is closed and sadly they are unable to holiday with us during that time.

We will continue to update our FAQs for owners as developments emerge and we will be in touch as soon as there is something new to report. If you have an emergency, then you can contact the park’s security mobile.

We recently released a video update for owners from our CEO Andrew Howe. If you haven’t seen the update you can watch it here. Please keep an eye out here for further updates.

Please continue to listen to the Government advice and we hope to welcome you back to your holiday home in the not too distant future.

Exclusively Owners Team
Bridge Leisure Parks

Updated 4th May 2020

A message for our Exclusively Owners regarding the current COVID-19 situation impacting our Parks

Exclusively Owners FAQ’s

Why has the park closed?

The government declared a national emergency on the 23rd March and all non-essential businesses were required to close, this included “caravan parks/sites”. As such we have followed the government’s instructions and closed the park until further notice. This was extended on the 16th April 2020 to the 7th May 2020 and again on the 11th May until the 1st July at the earliest. 

Can I self-isolate in my holiday home?

No, unfortunately not. You should follow government guidance and self-isolate at home. We must notify the authorities of anyone arriving at the park after the 23rd March 2020 . 

Can I visit my holiday home for the day?

No the park has been instructed to close by the Government to all visitors, whether holiday home owners or holiday makers. Please do not travel to the park until the government expressly permits the park to open.. 

Can I access my holiday home to retrieve important items?

No the park is closed. If there is an item you need urgently the park team will support you, please speak to a member of the team.

Will my holiday home be safe whilst we’re not there?

Yes – please be assured that there will still be security on park and we will be patrolling regularly. Should there be any problems with your holiday home we will be touch with you.

Will there still be people on park to contact if we need them? 

Yes, there will still be a small team operating and practising social distancing on the park. If you need anything please call reception or the normal security number for your park.

I need to go and drain down my hot tub but can’t get there 

Our maintenance team on the park can do this for you. Please contact the park and make them aware, do not travel to the park.

How long will the parks be closed for?

We have closed the park to holiday makers until the 1st July 2020 currently. If we are able to open sooner for you, our owners, then we will do so. However, we will be guided by the Government on what is appropriate. We apologise for any disappointment and really hope we can welcome you all back soon.

Can I access my holiday home for maintenance reasons?

Unfortunately, no. Please defer any maintenance jobs unless you feel they are urgent, in which case please contact our park team where we will try to help.

I have a warranty job that needs completing. What happens?

All the holiday-home manufacturers have stopped their after-sales and warranty park visits so if you do have a job outstanding, please be patient as it may take a little longer than originally envisaged.

Are you turning off the gas, water and electric on our park whilst it is closed?

We do not intend on turning off the utilities to your holiday home.

I let my holiday home through the park – what will happen to that sublet income? (Only applicable if letting is permitted on your park)

Anything that is due to you will be paid. The park is closed, so we won’t be welcoming any new holidaymakers for the foreseeable future. As soon as this advice changes, we will let you know.

I’m an owner who has separated myself from high risk family members at home by staying in my holiday home – can I stay?

All owners should follow the government advice and return to their home as soon as they are able to do so.  If you have any concerns regarding this, please speak to the team on the park.

I have private lets in my holiday home, what should I do? (Only applicable if letting is permitted on your park)

You will need to inform them that the government has instructed the park to close and they will no longer be able to use your holiday home. You may want to offer them alternative dates later this year or next year. You may also want to enquire with your insurance company as to whether the current situation is covered by your policy.

Do I need to continue to insure my caravan?

Yes your holiday home must be insured at all times, we would recommend notifying your insurer that the park has closed.

Do I need to continue to pay my pitch fees?

Yes you do. Whilst we recognise the frustration that people will have with making a payment and not being able to utilise their holiday home, it is important that both you and the park continue to honour their contractual obligations. The park continues to provide a location for your holiday home and is maintaining both the grounds and security of the park. Should you require assistance then please contact the park to discuss your individual situation.

What about my finance agreement for my holiday home?

Contact your finance provider directly and ask if they are providing assistance. We are aware that some providers are assisting.

Will my pitch fees be reduced or will I be compensated for the park closure?

We want to do everything we can to get the answer to this right – we want to ensure we are as fair as possible and also want to ensure that we are able to look after our park so you can enjoy your holiday home and park for many years to come. It is certainly our intention to assist our holiday home owners so that we can ensure the park can continue to be enjoyed by all. The park and all other non-essential businesses have been closed by the government due to the corona virus pandemic, as such, we currently have no holiday makers on our park. The income that we would normally generate at this time of year has been removed, yet we are still incurring a large amount of fixed cost; this is indeed a challenging time for us all. Once we have further information and clarity on the situation, including the likely duration, we will be writing to all holiday home owners to update them. We will continue to ensure the park and your holiday home are secure and maintained so that it is ready to open as soon as the restrictions are lifted.

Is the park being assisted by the Government?

The park has made use of the Governments furlough scheme and the majority of our team members have been furloughed until we are permitted to re-open. We have retained a small team at the park to ensure the park is maintained and secure.

What about the rates holiday?

We still do not have confirmation that we will receive a holiday on our business rates. Please rest assured that wherever we are able to secure a Rates holiday and you pay the park for rates, we will pass the benefit onto you and write to you directly regarding this.

Is the park being compensated for being instructed to close?

No, the park is not being compensated, either through insurance or the government for the imposed closure of the park. The income that we would normally generate at this time of year has been removed, yet we are still incurring a large amount of fixed cost; this is indeed a challenging time for us all.

All owner updates will be posted on the Exclusively Owners website and the parks individual website. We will endeavour to notify you when updates are posted via text message or email.

We would like to take this opportunity to thank the vast majority of our owner community, who have been incredibly understanding throughout this unprecedented time. We are doing our best to keep our owners and team safe and secure, whilst also recognising the challenges being placed on the NHS and other health services in the communities in which we operate.